Hello, our company is using osticket for about 6 months, and the system is really perfect. thanks very much for the developers.
Recently, the management suggested that emails from outside should be converted into tickets.
i followed this link
http://osticket.com/wiki/Email_Piping(http://osticket.com/wiki/Email_Piping)
The mail server and the ticketing sysstems are not at the same SERVER.
So, I had to use the remote piping; and followed all the steps.
Unfortunately, after everything were finished, I got the following message in my inbox:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
pipe to public_html/bscsupport/public_html/api/pipe.php
generated by x@y.rw (hidden for security reasons)
local delivery failed
------ This is a copy of the message, including all the headers. ------
-------------------------
any senior can advice?
Thanks