Versione osTicketv1.9.12 (19292ad) Web Server SoftwareApache/2.4.7 (Ubuntu)Versione MySQL5.5.52Versione PHP5.5.9-1ubuntu4.19Good morning,on ticket creation, Is there a way to set the default sla ticket expiring time at 18 instead of 00 ? many thanks

On ticket creation?  No.You would have to edit the SLA.Admin panel -> Manage -> SLA Plans.You can either edit the default SLA or add a new one.

thanks ntoizer,I have not explained well, to better explain I attach a SS, what I would do is to change 00 to 18 as default on ticket openeningblank

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I am not aware of any way to to change that.  You could probably achieve it by editting the page source however.

thanks, the page to edit is ticket.php ?

I imagine that it would be \include\staff\ticket-open.inc.php

Hello errevi,i use:  osTicket Version v1.9.14 (8b927a0)edit:include\class.misc.phpchange from:$sel=($hr==$i && $min==$minute)?'selected="selected"':'';to:$sel=($i==18 && $minute==30)?'selected="selected"':'';Best Regardscitrixraptor

a month later

thanks citrixraptor!it works perfectly

5 days later
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