For some reason when I add a link like: #%{ticket.number} = http://opfixit.com/scp/%%7Brecipient.ticket_link%7DThis is what the link come up looking like and causes a 404 error:  http://opfixit.com/scp/http://opfixit.com/view.php?auth=o1xamaaaabnaaaaae6%2B77P4yjRBnIA%3D%3DNot sure why the additional scripting is being added to the responses. Email is being hosted by fastcomet.com as well as the osTicket on their VPS platform. Server InformationosTicket Versionv1.9.14 (8b927a0) —  Up to dateWeb Server SoftwareApache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4MySQL Version5.6.33PHP Version5.5.34