normal">I wonder if someone out there has an idea how I could
filter incoming tickets by email and assign them to different department depending on which
email address it is sent to?
normal">Our setup is like this:
normal">We use 1 office 365 account for both incoming and
normal">This account has several email addresses, ex: email@example.com, firstname.lastname@example.org
normal">What we want to achieve is that if you send a mail to email@example.com the ticket will go to
department 1 and if you send a mail to firstname.lastname@example.org
the ticket will be assigned to department 2.
normal">I have tried with setting up emails and also with
ticket filter without any luck, in ticket filter I can filter and transfer
tickets depending on user’s email but not by the “to-address”. I have attached
pictures of the setup in both “email” and “ticket filtering”.