Hi Team,if we add a new field in a custom form; can an Agent use a filter to view all tickets that are using a value of that new field in the custom filter. For e.g. if we have a field in a custom form as Last Working day and the value within the field is 30th Sep 2016; can an agent filter down all tickets which has a last working day value as "30th Sep 2016".??Regards
Yes.Click Advanced Search.click Status Opendown at the bottom of this is the custom fields.(for example we use two lists and they show up there along with priority)As an additional note once 1,10 comes out its a lot more powerful and easier to do this.
We are not getting this option of custom field search (In Advance search).osTicket Versionv1.9.14 — Up to dateWeb Server SoftwareApache/2.2.3 (CentOS)MySQL Version5.0.77PHP Version5.3.3When is 1.10 going to production release?
Q: When is 1.10 going to production release?A: They will release a new version when it is ready to be released. I know
that this answer is not what you are looking for but, you will not get a
better answer than that.
