I certainly agree that it feels rather cheeky to enhance a free product and put a premium price tag on it. I initially had reservations about how the market would react to that. We all assign our own value to things, and each of us will look in awe at what other people are willing to pay for things.It is somewhat disheartening to read your thoughts on this as they pertain to my offering, 0xFF, but I respect and appreciate your opinion. I'm sorry to hear that you're feeling cynical about the state of the world in this regard. But you're probably right, and what's more, it's probably always been exactly as it is now.Who sold more Hound Dog 45's... Big Mama Thorton or Elvis? The correct answer is: Big Mama who?To extend this conversation a little further, I personally see value and limitations for the consumer in both open source and proprietary software business models. I also recognize, however, that for many people open source software is more than a business model: it is a value and a culture. And I do respect that.As it happened I was reading the old thread on DMT's theme yesterday before your last comment arrived. I was noticing the incredible enthusiasm that he received in this forum for his free theme. It dawned on me that I can never expect the same support here for osTicket Awesome. I can't help but speculate that, had I made osTicket Awesome free, I would have been more eagerly embraced by this community. And had I later spun-off "add-ons" or premium services (such as hosting or whatever), I further hypothesize that none of the enthusiasm would have waned.I hope you don't read this as a gripe, it is actually the inverse of a gripe. I am thinking out loud here. You are the first person to politely express your view that my theme is "too pricey". But I am willing to wager that there are far more people in this forum who agree with you than not. And thus, all things considered, I super appreciate that the status quo here has at least been so tolerant of my shamelessly self-promoting posts. :)