Same mail for differnt users

Mike_swk

Hi,i face a problem where not every customer has an email adress (or some have the same like office@xyz.com).I thought i could use a dummy address for these users and remove the "unique" tag from mysql.But this does not solve the Problem. When i want to create a new ticket (with a new customer) and i fill in the dummy address i always get the first customer with this address.Maybe there is another way. For example something like creating unique and random mail entrys if the field is blank? Maybe timestamp + random number.

ntozier

Yes, this is how osTicket is designed.

Mike_swk

is there a way to auto-create random mails (unix timestamp+random number @ whatever) is the "email" field is blank at save?

Mike_swk

so i added the line:value="<?php $date1 = new DateTime(); echo $date1->getTimestamp().'-'.rand().'@something.com'; ?>"when i open a new ticket and we have a new customer. I also want to add this line in the "lookup or create a user". where can i find the code for this popup?

Mike_swk

Solved.Added value="<?php if ($config == 'email') { echo *yourDummyMailGenerator*; } else {Format:($this->value); } ?>"/>in class.forms.phpSo i can add a placeholder (email). Then the fiel is pre-filled.

Mike_swk

value="<?php if ($config == 'email' && $this->value == null) { $date1 = new DateTime(); echo $date1->getTimestamp().'-'.rand().'@something.com'; }else { echo Format:($this->value); } ?>"/>

betaboxdesign

I am trying to do this exact same thing as well.Can you please elaborate?Which files did you modify and what lines etc?Thanks!

mariosant

Can you please tell us what files did you modify ?

mariosant

i think Mike has a secret :-)maybe someone else can help us ....

Mike_swk

Hi,im really sorry. I´m on a business travel right now.You have to insert my code in the class.forms.php where the fields are created. I can´t remember the line, but I will check as soon as I am back.

mariosant

Thank you Mike_swk you rock !!!

mariosant

I tried in different places inside php but with no luck ...So Mike when you come back please tell us the line number :-)Have a nice trip ...

mariosant

Hi Mike, are you back home ?

mariosant

TUTORIAL FOR AUTO CREATE EMAIL1. Go to Admin Panel -> Manage -> Forms -> Contact Information -> Email Config and in Place holder write the word "email" without quotes and save it. blank 2. Inside the OSTicket installation folder -> Include -> take file class.forms.php and open it with a php editor like Notepad ++3. Go to line 1790 and write the code : value="<?php if ($config == 'email' && $this->value == null) { $date1 = new DateTime(); echo $date1->getTimestamp().'-'.rand().'@fakeemailom'; }else { echo Format:($this->value); } ?>"/> blank That's it, now if you go and create a new user in the email field you will have something like this 1475786078-838699388@fakeemail.comCredits for the code to Mike_swk ...Thank you Mike_swk