Assign ticket to staff with no comment required

EMS Ticket

Is is possible to make the comment section of Assign to Staff not mandatory? Thank you!

EMS Ticket

scp/tickets.php

While

poking around the tickets.php page, I tested commenting out lines 177-180 and

this fixed the issue. There are two elseif statements that I commented out to

bypass the requirement of ‘assign_comments’.

Lines

174-180

//Comments are not required on self-assignment (claim) if($claim && !$_POST) $_POST = sprintf(__('Ticket claimed by

%s'),$thisstaff->getName()); elseif(!$_POST) $errors = __('Assignment comments required'); elseif(strlen($_POST)<1) $errors = __('Comment too short');

CHANGE

TO:

Lines

174-180

//Comments are not required on self-assignment (claim) if($claim && !$_POST) $_POST = sprintf(__('Ticket claimed by

%s'),$thisstaff->getName()); //elseif(!$_POST) // $errors = __('Assignment comments

required'); //elseif(strlen($_POST)<1) // $errors =

__('Comment too short');

ntozier

alternatively you could populate the note with a default message.

bateym

How would one go about populating the comments text area with a default message?

ntozier

$_POST = "default message";