Time + X Variable to define SLA in auto ticket response by user

Mart

Hi All,I am using OST to receive and manage manufacturing orders. I receive orders from across the country (Australia) and would like to be able to configure a variable for each client (user) email so when they send me an email, OST adds a certain number of days (variable by user) to todays date and includes that in the auto response.Is this possible with the variables function? Can you do operations with variables? Like todays date + X_days?

ntozier

This is not a feature of osTicket at this time. I also do not know of any plans to implement a feature like this.

citrixraptor

Hello Mart,

>> I receive orders from across the country (Australia)

Ok ... great.

>> each client (user) email so when they send me an email

This is the really big problem ... because a e-mail is not safe!!!

If the user have do a login BEFORE to do a order this is the better way and your request is

possible :-)

>> Is this possible with the variables function?

Yes ... login --> Order --> Response + x-Days ... is this your order process?!

Best Regards

citrixraptor