I found a similar item to this but it was from 2013 (and an outdated version), so I am curious is anyone has done something similar in v1.9/v1.10.(http://forum.osticket.com/d/discussion//time-spent-entry)All I really want is to have a field where we can enter in time spent on a ticket (no tracking, just entry) either in mins or hh, and preferably on the default ticket form.Several reasons behind this are:> Time Tracking Reports (none built in, just a straight DB connection that pulls the data we specify, including time spent on various types of tickets)> Ability to see how much time was spent on past individual tickets for recurring issues> Ability to end users to view time spent on their issues.