Undeliverable: New Message Alert

Max3060

Whenever I receive a ticket I get this ticket titled "Undeliverable: New Message Alert - then the name of whoever sent it" the email content is attached, labeled "Email Pic"I just recently took over this position and I thought I totally got rid of the Jeff email but apparently not. Under Settings > Email. I changed the admin email to my email address but no change. Please help!I also attached a picture of "about this os ticket installation"Thanks

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Max3060

Email pic.png

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ntozier

1.9.8.1 is pretty old and you should really upgrade.. Jeff could have altered the code. He could be a department admin in osTicket and getting emails from that. Check your alerts and notices. Check your department admins. Check and see if there is a CC/forward/Alias setup on the mail server that is also sending it to his address.