New column

emilykress16

Hello!Any tips/suggestions on how to clean up the "Assigned Tickets Tab"? For example, I have multiple tickets hanging out on my agent page when I log in. I am waiting on other people to respond back to me so I don't want to close the tickets, but I want to keep them separate from the new tickets that come in because they are all mixed in together so it's hard to tell what is new, and what tickets have already been addressed. I do have Admin rights so I can make any changes necessary. Thanks, Emily

ntozier

This does not appear to be a Feedback or Suggestion. Moving thread to Mods and Customizations.

dping28

I followed a mod thread that added the ticket status column to the ticket view and that helped sort tickets waiting on customer for us. There are a number of them out there based on what ever version of osticket you are running. But as for adding a new 'answered/open' style column in the ticket view they have said its not possible yet. Not sure if anyone has really tried to hardcode one.

samogon13

https://github.com/osTicket/osTicket/pull/2577#issuecomment-239531950

emilykress16

I will check out the Mods and Customization threads to see if I can find something there. Thank you for your help! Emily