We wanted and need more Information for Osticket and thats why we changed it.Currently Working for One Department ( Screenshots are in German )Server InformationosTicket Version v1.9.12 (19292ad) Apache/2.4.10 (Debian)MySQL Version 5.5.50PHP Version 5.6.24-0+deb8u1Screen1 : Dashboard Overview:IT Department : All Tickets for the Department : Open : Not assigned : reopened  : Closed : Tickets per Day: You are able to Click on the Number Displayed at " NOT Assigned " And you will be directed to the open Tickets.Screen2: Helptopic OverviewAll tickets for the Topic : % of all Tickets ever Created : Currently Open : Currently Overdue: Reopened Screen3: Agent OverviewWorking for all Agents: Tickets per Agent : Open : Closed : % Per Day : Displayed with a Google PIE Chart Screen4:Department Overview : Departments within the Company: Every User is working for one Department.Name of the Department : Employees working in the Department : Tickets created for the Department : % of all Tickets CreatedExample : If user JOHN is working in the CAT Department and he creates 20 Tickets while working in that Department the Tickets will stay there. So if he change the Department the Statistic will not be distorted.Screen5: SHOW AND HIDE Button.Button Show will expand the Departments and you will be able to Display the Department in Detail : Every Help topic and how many Tickets in each.We hope you like it and we will Publish it soon.Regards