There used to be clear and concise instructions during the 1.6 days in 2012-2013 on how to add new columns in the tickets such as Department and Help Topic. I am searching the 1.9 Mod pages and the http://forum.osticket.com/d/discussion//a-better-ticket-list/p6 and there is no clear and concise way anymore.Has anyone successfully added a column on 1.9.xx? I have attached a picture of our old 1.6 page to display how we had multiple columns added. If anyone can show us how to do this for 1.9, it would be a huge help. You can see how we added Help Topic and Department below when we used 1.6. We need to do this for 1.9 now since we upgraded. Thanks.