Can't View Tickets.

gmatteson

When I click on a ticket to bring up the properties, it shows the action buttons in the upper right but no ticket message.osTicket 1.10-rc3PHP 7.0Lighttpd 1.8.1Lighttpd error log:2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: PHP message: PHP Fatal error: Uncaught Error: Call to undefined method QuerySet:() in /var/www/include/class.dept.php2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: Stack trace:2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: #0 /var/www/include/staff/ticket-view.inc.php(117): Dept->isMember(6)2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: #1 /var/www/scp/tickets.php(492): require_once('/var/www/includ...')2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: #2 {main}2016-07-19 15: (mod_fastcgi.c.2695) FastCGI-stderr: thrown in /var/www/include/class.dept.php on line 341

ntozier

1.10rc3 is beta software and shouldn't be run in a production environment.Lighttpd is not a supported web server with osTicket. PHP7 probably isn't fully supported yet, but there have been effort to make osTicket PHP 7 compatible.So having never used Lighthttpd and not having that issue in my 1.10rc3 test installation, and not running PHP7 I have no idea how I can assist you.

gmatteson

No worries, thanks, Nginx is supported right? I can't seem to remember where the notes as to what is supported are located.

gmatteson

I just switched o!ver to Nginx and same error so as you suspected, it is PHP7.0. Thanks for the reply!

ntozier

No nginx is not supported either. There is a really long thread listing what people have done to make it work over on github though.