I would like to ask those of you more adept in PHP than me for assistance in fixing a few annoying ticks of the Ticket List.It seems to me that others must also experience the same quirks and would also like to fix them. Unfortunately the solutions do not appear to exist on the forum, or if they do the search engines cannot find them. At the moment I have two main annoyances with the Ticket List, and am looking for a fix. 1) The "Open Ticket" List shows a lot more than just "open" tickets. It also shows all tickets that used to have the status "open",but were changed to a status such as "waiting for customer" or any type of status that was added by the administrator.Obviously this is very annoying, as this results in an "open ticket" list that shows a lot more tickets than just the "open" ones. Can we perhaps add some extra functionality to the admin panel where we can select all the status types we want the main Ticket List to show?That way everybody can choose what they want the main Ticket List.2) Extension of the previous point: Can we add some functionality to the Admin Panel, so that the Admin can configure the way the Ticket Listis organized for each Agent individually? So then the Agent logs in to the ticket system, and the Agents immediately see a list specific to them, instead of all of the Agents seeing the same Ticket List? 3) The "Assigned to" column now shows the Agent name or the Team name, depending on what action was taken upon first opening the ticket: if a new ticket is opened by an agent and the first action is to assign it to a Team, then the Team name will be shown. But if the agent first types a message, internal or external doesn't even matter, then the column will show the Agent name, and for that ticket it will ALWAYS keep showing the agent name, even if you assign it to a Team afterward. It would be much more useful if we would be able to simply select whether the "assigned to" column shows the agent name or the team name. This could be a feature in the column header like a pulldown/selection menu, or it could be added to the Admin Panel. Doesn't really matter, as long as we can get rid of the annoying mix of agent names and team names. Preferably, we would be able to set it up so that the Ticket List shows a Team name if no Team is assigned, or if a "show only Agent names" box could be ticked somewhere in the settings panel.Thanks! :-)
