Hi,A few days ago we upgrade pour system to v1.10-rc2 to v1.10-rc3 , now we have a big bugIf one old ticket it's closed, if later is opened (opened by customer or osticket users) we can't see text (picture attached)¿Any idea?blank

As a reminder rc2 and rc3 are release candidates and not intended to be used in a production environment.  I would recommend that you look at your PHP error logs to see what error is being thrown.Have you reverted back to the stock language and tried?Can you also provide a step by step of how to reproduce this?  Because I cannot seem to reproduce it on my test site..

Hi ntozier,I'm tried to restore to english, Can you help me in this?About error, yes, I know, I'm using in production...a few years ago..This bug it's strange, you need close a old ticket, and later needs to try open again same ticket from admin panel or from client panel

5 days later

Hi ntozier,The problem continues, if the old tickets are closed and are open again after the system fails.

I cannot replicate your issue.I closed a ticket that was opened on 3/24/2016.I reopened said ticket and can view it just fine.Have you checked your PHP error logs like I suggested?Have you reverted back to the stock language pack like I suggested?

HiLast day I reverted language and problem continuesCan you open one ticket here please? Later I close and you can see problemhttp://www.sat-technospain.es/open.php

My logging into your ticket system and opening a ticket is not going to give me the answer to my questions.  Have you checked your PHP error logs like I suggested?

Are this? File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/apple-app-site-association File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico, referer: http://www.sat-technospain.es/tickets.php?id=8624 mod_fcgid: stderr: PHP Fatal error:  Call to a member function sort() on a non-object in /var/www/vhosts/sat-technospain.es/httpdocs/include/staff/faq-categories.inc.php on line 147, referer: http://www.sat-technospain.es/scp/tickets.php?id=8647 File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico mod_fcgid: stderr: PHP Fatal error:  Call to undefined method QuerySet:() in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on line 341, referer: http://www.sat-technospain.es/scp/tickets.php?status=open mod_fcgid: stderr: PHP Fatal error:  Call to undefined method QuerySet:() in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on line 341, referer: http://www.sat-technospain.es/scp/tickets.php?status=open File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico, referer: http://www.sat-technospain.es/tickets.php?id=8637 File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico, referer: http://www.sat-technospain.es/tickets.php?id=4217 File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/robots.txt File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico, referer: http://www.sat-technospain.es/kb/faq.php?id=17 mod_fcgid: stderr: PHP Fatal error:  Call to undefined method QuerySet:() in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on line 341, referer: http://www.sat-technospain.es/scp/tickets.php?status=open&p=2&_pjax=%23pjax-container File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico mod_fcgid: stderr: PHP Fatal error:  Call to undefined method QuerySet:() in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on line 341, referer: http://www.sat-technospain.es/scp/tickets.php File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/favicon.ico, referer: http://www.sat-technospain.es/ File does not exist: /var/www/vhosts/sat-technospain.es/httpdocs/robots.txt

That is not a PHP error log.  That is a webserver error log.This: mod_fcgid: stderr:

PHP Fatal error:  Call to undefined method QuerySet:() in

/var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on

line 341, referer: http://www.sat-technospain.es/scp/tickets.php?status=open mod_fcgid: stderr:

PHP Fatal error:  Call to undefined method QuerySet:() in

/var/www/vhosts/sat-technospain.es/httpdocs/include/class.dept.php on

line 341, referer: http://www.sat-technospain.es/scp/tickets.php?status=openMakes me wonder if you do not have a department specified on the ticket...Version of PHP?Can you look at the data for that ticket in the database? (ost_ticket)

PHP Versión 5.4.45Ticket 20160840 (with bug)Database datesblank

user_email_id shouldn't be 0.Did you delete the user?Try setting that to 1. (temporarily)After you try that if it doesn't fix it then you could also try upgrading PHP to 5.6

Hi @[deleted]I write 1 in this cell but not works, can´t open this ticket and other with similar problem :(

I highly recommend upgrading to PHP 5.6 if you want to run 1.10-RC.3. I had all kinds of weird issues with RC.3 while running PHP 5.4 that were immediately resolved by upgrading PHP to 5.6.

Thanks rocket, my admin are prepare upgrade

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