Limit Open / Overdue Views to Single Department

JordanAustin

Is there a way to limit the default views on top to tickets that are just the agents department they are assigned to and not everything?This is my company's biggest problem with osticket, we have multiple departments, and we need departments to be able to access other departments tickets, but everyone is seeing everyones tickets in their default views.I found an old thread that apparently worked many versions ago here: https://webcache.googleusercontent.com/search?q=cache-REl2hNS1wJ.openscriptsolution.com/ticket-system/osticket/displaying-ticket-only-for-current-users-department-in-osticket-v1-6-rc5/+&cd=1&hl=en&ct=clnk&gl=usbut that appears to be a no go.

ntozier

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JordanAustin

OS: Softaculous Version : 4.7.7osTicket Version v1.9.14 (8b927a0) — Up to dateWeb Server Software ApacheMySQL Version 5.6.30PHP Version 5.5.35There are no logs to provide. Please see above question.

ntozier

That does not appear to be a feature in that version of osTicket, but sounds like the something that might be part of the custom queues feature once it is released.In the mean time you could try using the advanced search feature and selecting "department" and Flags: "overdue".

JordanAustin

This may be the only reason my company has to switch from osticket to something else.We need our teams to be able to see and work the tickets assigned to their department by default, but still have access to the tickets outside of their departments if they need to go find one.I don't understand how other companies can function without this ability, anyone out there have some kind of workaround?Maybe there's some kind of hack job that could remove security requirements for a department?