Hi,I'm using the latest version of osTicket and I've noticed that if I fetch PEC emails, the attachments is not savedThe error is:filename.pdf: Impossible to save fileThe max size for attachments is 16MB (we have no problem with other pdf files)The other attachments received from normal emails (and not PECs) are saved correctly and can be viewedWhy I have this problem?

    Version of osTicket?What is a "PEC email"?Is this PEC email part of any of the email RFCs?

    Hi @[deleted] and thanks for your reply :)I'm using the 1.9.12 version of osTicketPEC in italian, means "certified email" (I don't know how can I call for english people...)

    And Is this PEC email part of any of the email RFCs?https://tools.ietf.org/html/rfc2821https://tools.ietf.org/html/rfc2822https://tools.ietf.org/html/rfc5335https://tools.ietf.org/html/rfc533or any other email RFCs I may have missed?Or is this some specific thing that you email server does?  (what email server software are you using)

    I guess this is the rfc for the pec:https://tools.ietf.org/html/rfc6109

    @[deleted] You're welcome. See you in the quarter final ;-)

    a month later

    Hello @[deleted] Were you able to address this issue? Thanks in advance.

    @[deleted] not yet...I still have this problem...No one replied...

    @[deleted] I'm also investigating as today I'm facing this issue: http://forum.osticket.com/d/discussion//eml-attachment-gets-lost-on-v1-9-12I'm thinking there could be a connection between them and maybe one solution for all.

    @[deleted] just a quick update. I've solved my issue of lost eml attachment by following https://github.com/osTicket/osTicket/pull/715Now I've all the three PEC attachment correctly displayed as ticket attachment. In .eml attachment you should find also "ordinary" attachment of PEC email (like pdf files of whatever has been attached). In order to visualize eml correctly tell your browser to open .eml files with a email client (ie thunderbird).It worked for me. Ciao!

    7 years later

    davideakc Ciao scusami ma non risco a configurare su Osticket una mail pec per l'inoltro di alcune comunicazioni. Potresti indicarmi come hai settato la pec nelle impostazioni mail di OsTicket?
    Ho problemi quando inserisco la porta 465 e SSL.
    Grazie tante

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