Auto-assign on mail reply - osTicket Forum

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Auto-assign on mail reply

Aalex_del
Jun 20, 2016
Post #1 Monday, June 20, 2016 4:03 PM
Edited

Hello,Is-it possible to auto-assign a ticket to an agent when he reply by mail?If not possible, I can auto assign-the ticket to a team by a help-topic, but in this case, the mail sent is the notification of assignment and not the notification of a new ticket. Is-it possible to send the two mails? Information of assignement and new ticket?

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Auto-assign on mail reply

alex_del

Hello,Is-it possible to auto-assign a ticket to an agent when he reply by mail?If not possible, I can auto assign-the ticket to a team by a help-topic, but in this case, the mail sent is the notification of assignment and not the notification of a new ticket. Is-it possible to send the two mails? Information of assignement and new ticket?