We are using v1.9.12.We have activated email fetching by CRON job. So far is working fine.For tickets created from email fetching, we notice that the "user name" will be copied from the email sender name, if it's well defined in the email message itself.If the email sender name is not defined, seems that osticket will extract the part before "@" and assume it's the ticket user name.Now if we might want to do some checking and formatting on the ticket's "user name", anyone has done any modifications or customisations on this "user name" please? Any sharing please?Another question is. When there are more than 1 ticket from the same user email address, i notice there will still only be 1 record created for the user in ost_user table, so how does osticket handle when different "email user name" are entered when creating ticket, but with the same email address?
