Email validation seems broken

nhoover

Where does osTicket do email validation?It seems it's broken. Some addresses work, but my company email address (nothing unusual about it; maybe a bit on the long side with 29 character total length) refuses to work in either the new ticket submission form or even the Agent Account email address setting field.Edit: In fact, I've been trying a few other company mail accounts and they are all "invalid". I'm running osTicket v1.9.12Thanks!Nelson Hoover

ntozier

Search is your friend:http://forum.osticket.com/d/discussion//cant-verify-email-domainhttp://forum.osticket.com/d/discussion//email-validationhttps://github.com/osTicket/osTicket/issues/3083

nhoover

OK. Thanks.It must be something with the MX or A record lookup for my domain, as it works if I comment out the two lines in class.validator.php where it checks.Namely:if ($verify and !count(dns_get_record($m->host.'.', DNS_MX))) return 0 < count(dns_get_record($m->host.'.', DNS_A|DNS_AAAA));

buck_rogers

If it works with some email, but not others, and it is consistent. It is more than likely DNS. DNS is the root of all kinds of evils.