Thanks ntozier - The Download section states that it was released in August 2015, but clicking on it shows that it was last updated 3 days ago.http://osticket.com/downloadThe top of all these pages state "osTicket v1.9.12 (stable), osTicket v1.10-RC.2 (Release Candidate) now available! Go get it now", so that kinda also made it seem like nothing is going forward. I can see on Github that lots of stuff is happening, but without even a rough guideline the release of V1.10 could be next week or in 5 years. I love osTicket, but I can't have an such an uncertainty. If only there was a roadmap...