Dashboard items

eatallah

ho we can retract agents from watching other agents Help topics in the Dashboard statistics page

eatallah

Dear Team,please find more clarification, in Agent Dashboard, Agents can see Statistics of tickets organized by department, help topic, and agent ticketsrelated to current active agent except Help topics were agents can see other Agents topics as per attached example,we needs restrict agents from viewing other agents help topics status

eatallah

blank

ntozier

Remove the agents ability to see agent stats?Admin panel -> Agents -> Groups -> your groups uncheck "Can View Agent Stats"

eatallah

Thanks Ntozier,

already have this configuration but it restricte agent from viewing other Agents

status expect Topics,

need to restrict them from viewing other agents topics, please

ntozier

Help Topic are system wide and definitely do not belong to agents. There is no way to do what you are asking in the UI. You could of course alter the core source files yourself to achieve this, but I have no idea where or what you would want to change to achieve that.

buck_rogers

Is he saying to keep it so the Agents can't see who is assigned what ticket (is that what topic means here)?

eatallah

Thanks you team for your help,in

the Agent Dashboard, there is a statistics menu to show tickets statistics by Department

or by help topics or by agent Department

and tickets assigned to agents is controlled by login Agent but Help topic part

is common for all agents, which we don’t

want agents to see status of other agents work which is thru help topics

dashboard,

it is not something that can be configured then how I can disable help topic statistics dashboard from the source

code?

Thanks

buck_rogers

You could comment out the include to see what happens, line 28 in dashboard.php in scp. I haven't thoroughly tested it but it did blow my install up (yet.) You can edit the dashboard.inc.js script. I changed the var pagesize = 0; and nothing shows up. Well it doesn't because it gives an error because of unrendered html, but it doesn't break the system. There are probably lots of ways. I'd try to just emove the dashboard include:<script type="text/javascript" src="js/dashboard.inc.js?a6174db"></script>from /scp/dashboard.phpAs for the configuration of showing only the person logged in, I don't know. It would take some digging.

eatallah

Thanks Again,I solve it by removing ""topic"=>__("Topics"), "from class OverviewReportAjaxAPI extends AjaxController { of ajax.reports.php filenow Agent can see and export only Tickets statistics related to him and his department only thanks again for every one read and comment on this subject