[MOD] Drag-Drop File Uploads

markdrushton

https://github.com/rushtonmd/osticket_dragdropuploader(https://github.com/rushtonmd/osticket_dragdropuploader)

I created a small mod to allow drag-drop file uploads through the comment section of a ticket. The way we're using osTicket, we found ourselves uploading many attachments to a single ticket, and using the built-in single attachment uploader was eating up a ton of time. This little mod saved us some tedious work, and I hope it helps someone else too.

The code detects if there is an attachment section, and also if the browser is compatible before displaying the drag-drop box. So pretty much if you're using IE9, you're out of luck on this one.

Enjoy!

-MDR

Screen Shot 2013-01-29 at 10.24.24 PM.jpg

Screen Shot 2013-01-29 at 10.26.21 PM.jpg

equisde

Awesome!! Nice job!

Just a suggestion...I noticed that it creates a new post for each file when drag &drop more than one file at the same time. If the system has alerts on new reply enabled, several emails will be send to the client.

I think is better create just one post with all attachments.

markdrushton

Awesome!! Nice job!
Just a suggestion...I noticed that it creates a new post for each file when drag &drop more than one file at the same time. If the system has alerts on new reply enabled, several emails will be send to the client.
I think is better create just one post with all attachments.

Ha! Yeah, good call. The system I designed for didn't have notification turned on, but I could see how this would be funny...er... annoying.

It looks like the 1.7 version is going to have support for multiple uploads to a single reply, is there a 1.6 addon or support for this? I tried to make this plugin as least intrusive as possible, and really wanted to avoid modifying databases and what not.

equisde

markdrushton,

osTicket 1.6 development is totally discontinued.

Developers are working on 1.7 and there are no addons for multi upload at staff side.

Masino Sinaga did a MOD for this at client side when they´re opening a new ticket but there is no mod implemented for staff side except yours.

http://osticket.com/forums/showthread.php?t=2952&page=3(http://osticket.com/forums/showthread.php?t=2952&page=3)

In your code, would not it be enough modifying it to create just one response at ost_ticket_response table and set the same ref_id for all attachments? If so, it will not be intrusive ;)

equisde

I was wondering what would be the osTicket default behavior if you implements my suggestion on your mod (same ref_id for all incoming records at os_ticket_attachment table), so i changed the database records by manually.

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I thought that osTicket won´t be able to show them but...

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That´s it!!

After that, i was taking a look at your uploader.js code and trying to modify it in order to obtain that result but i could not do :(

markdrushton

I was wondering what would be the osTicket default behavior if you implements my suggestion on your mod (same ref_id for all incoming records at os_ticket_attachment table), so i changed the database records by manually.
That´s it!!
After that, i was taking a look at your uploader.js code and trying to modify it in order to obtain that result but i could not do :(

I did the exact same thing earlier and was like waaahahah??!! That shouldn't work :)

So to dive into the .js a little bit, it uses just the standard POST http request to mimic the form on the scp/tickets.php page. The issue that I see is that the response doesn't include the ref_id anywhere for reference, nor can a function pass a forced ref_id value to the site, and also the built-in attachment uploader is only for a single file.

So I don't think it's as straightforward as I'd like it to be... totally doable by modding the php, but then I risk breaking my #1 Arbitrary Rule of being non-intrusive.

I have some other ideas though...

markdrushton

So after looking into this I've decided not to mess around with 1.6 anymore. To get this to work correctly, it'll take a bunch of php in the codebase, plus the currently uploader will have to be modified to pass multiple files in one request.

So, for now, I'm going to leave it as-is, and focus on 1.7.

I've started a new repo for that: https://github.com/rushtonmd/osticket_1_7_dragdropuploader(https://github.com/rushtonmd/osticket_1_7_dragdropuploader)

equisde

I will try to get it working if I have some time.

Anyway..excelent job!!