How to auto-assign a ticket to a user besed on a ticket number

orapinpp

I want to set an automated system to assign a ticket to my team based on a ticket number for example ticket ending with 0 is assigned to user 1, ticket ending with 1 is assigned to user 2 and so forth. How can I do that. I tried on the ticket filter but there is no Rules for ticket number.

ntozier

This is not a feature of osTicket at this time.You cannot create a ticket filter based on a ticket number... Ticket filters are run at time of ticket creation so the ticket number doesn't exist yet.There are however other threads here on the forums that discuss how to alter the core files to round robin assign tickets which would essentially have the same result.

orapinpp

Thanks ntozier