I also have noticed that when i changed "class.ticket.php" file, i could access ticket link which i was getting in email. but at the same time, i was not getting notification mail while generating new ticket. what i have done so far is mentione below: case : 1I added " require_once 'connection.php' " in file " include/class.ticket.php " .Then i create a new ticket, and i am getting auto response email with ticket number with hyperlink.But when i am clicking on ticket number hyperlink, i am unable to open that link and when i am clicking that ticket number, i am getting this url. https://my.domain.in/support/view.php?auth=o1x4qaqaabsbeaaaBtbnnMblIqBgOw%3D%3DThis link doesn't direct me on view ticket page. Case : 2I removed " require_once 'connection.php' " from file " include/class.ticket.php " .I tried to create a ticket, but this time i didn't get any auto response email for new ticket notification.But i tried to access ticket number hyperlink which i got in previous ticket, i able to open it and it is redirecting me to view ticket page.And this time i am getting url after clicking on hyperlink is : https://my.domain.in/support/tickets.php?id=699This is perfect scenario for what i am facing problem. Please help me to solve this earlier.
