Fix Ticket Thread Display

myswordnu

I need help fixing the default look for the ticket thread. Both staff & client side. By default OSticket shows the ticket thread in one page, I have tickets that get past 50 replies. So with large tickets Both staff & client are forced to scroll all the way down the page to reply/post back on the ticket. I would like to know of a way to display the ticket thread in pages. So say each ticket you open would show the last 10 messages then have a page link at the bottom to show older messages. This way my staff & client users would not have to scroll down to the very bottom of the ticket thread to post a reply back.

ntozier

This is not something that OSTicket natively has built in. I've moved your thread to the mods section with the hope that someone else will see it and maybe have a solution for you, or at least garner some interest.

equisde

Just a suggestion...

I think would be an easiest way moving the Reply frame from the bottom part to the top part, just below of ticket details.

In this case you will not need a big modification on the code, just moving the code at include/staff/viewticket.inc.php and include/client/viewticket.inc.php

equisde

Another easy solution... Insert a button to scroll to the bottom of the page

Launch your HTML editor and open include/staff/viewticket.inc.php and include/client/viewticket.inc.php.

Insert the following code anywhere in document's "body" section ( I suggest include it near ticket number at ticket details)

This creates a button to use for testing the scroll function.

E.g: Find..

<td class="msg" width=50%>

Ticket #<?=$ticket->getExtId()?> <a href="tickets.php?id=<?=$id?>" title="Reload"><span class="Icon refresh"> </span></a></td>

Replace by...

<td class="msg" width=50%>

Ticket #<?=$ticket->getExtId()?> <a href="tickets.php?id=<?=$id?>" title="Reload"><span class="Icon refresh"> </span></a></td> <input type="button" value="Scroll" onclick="return ScrollPage()" />

Add this JavaScript code to the top of these files...

function ScrollPage() {

var pageHeight = document.body.scrollHeight;

window.scrollTo(0, pageHeight/2)

}

This function runs when you click the button. The code stores the height of the page in the variable named "pageHeight" and uses the "scrollTo" function to scroll the page to the bottom.

Hope this helps :)

myswordnu

Thanks equisde, I will be using this java-script it should help.

equisde

You´re very welcome ;)