How do I submit a form in the correct osTicket REST API way?

buck_rogers

I made a plugin, have my url_get working and all that.It goes to a form that has date entries, a custom form made outside of osTicket, regular HTML form.How do I submit it in the REST API form that osTicket accepts?I am trying to get it into a format like:/myplugin/mycontrolleraction/yyyy/dd/mm/yyyy/dd/mmI then assemble those into a date for a given database. But how do I submit it to osTicket in that way? It's always going to have a regular querystring like ?year1=2016&month1=05day1=01&....

Grizly

The REST API is only for remote things, your plugin is built right into osTicket right? So you can just create the ticket with your url handler. If you are actually using REST, then you aren't using a plugin.. The examples demonstrate the API with curl. Not sure about forms on API tickets.. It's probably possible.If you are actually using a plugin, you should be able to build a ticket with something like the following:I'll assume you have variables like: $name,$email, $subject, $message_text etc on hand..

require_once (INCLUDE_DIR . 'class.ticket.php'); $vars = $errors = array();

// Make a new ticket.

$vars = $email;

$vars = $subject;

$vars = $name;

$vars = $message_text;

$vars = 2; // You choose.

$vars = 'Other';

$ticket = Ticket:($vars, $errors, 'api');

if(!$ticket){

// Ticket was rejected.

throw new Exception("Ticket rejected by API: " . print_r($errors,true));

}

buck_rogers

Thanks. I'm not creating a ticket though. I've got my own form. Maybe REST isn't technically correct. Perhaps pretty url or something. I need the form to send its data in the query string in such a manner osTicket understands it with url_get:/osticket/myplugin/var1/var2/var3/var4....etc.When I hit submit, it does normal, myplugin?var1=something&var2=somethingelse....edit: I know I can do it with some homemade JavaScript, but I didn't know if there was a built in way to do it.edit: I tried to do post but get, Valid CSRF Token Required. (edit: fixed this)edit: I got it working with post, so I won't worry about url_get. Thanks again.

Grizly

You're doing that jasper reports plugin aren't you. Try and decipher the despatcher system, I'd love to help but I've not finished figuring it out yet.

Grizly

Also, you might have more joy simply adding one endpoint and posting a JSON object to it..

buck_rogers

I just did POST and was good. Seemed easy enough. I made a PR about one more thing before I put in my repo. I've never done anything Open Source, so it may look crazy, but it works.Mind you it is for one built in report, but it shows the way, and it requires the report exist on the Jasper Reports server.