Is the closed column in the ticket table the only way to know if a ticket is closed? - osTicket Forum

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Is the closed column in the ticket table the only way to know if a ticket is closed?

Bbuck_rogers
Apr 28, 2016
Post #1 Thursday, April 28, 2016 8:13 PM
Edited

That is whether it is null or not? Is there another column that is 1 or 0 or something else?

ntozier
Apr 28, 2016
Post #2 Thursday, April 28, 2016 8:15 PM
Edited

The ticket status is: ost_ticket -> status_idost_ticket -> closed is a date time that indicates WHEN a ticket was closed.

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Is the closed column in the ticket table the only way to know if a ticket is closed?

buck_rogers

That is whether it is null or not? Is there another column that is 1 or 0 or something else?

ntozier

The ticket status is: ost_ticket -> status_idost_ticket -> closed is a date time that indicates WHEN a ticket was closed.