Hi,I am trying to create a user for a senior member of staff who manages all the departmentsHowever, although this user has access to all departments, the user cannot see stats. I have tried giving full admin permissions but no luck. It works fine for my user and another admin.There is no text showing in statistics under the tabs for Department / topics / Agents but the graph above works fine.
By "user" you mean "agent" right?Check their group and ensure that "Can View Agent Stats" is checked.
Yes I mean agent.This option is already checked.
I'm seeing the same problem. I have an Agent that is not an admin, but has access to "Can View Agent Stats" and they do not see the statistics under the tabs for Department / Topics / Agents. They do see the graph above though. I am running version v1.9.12 (19292ad)
if you are both running the same version and are seeing the same thing then it sounds like 1.9.12 has a bug in it that should probably get reported to github.https://github.com/osTicket/osTicket/issues/new
Can't log a bug right now :( github is blocked at work for some reason)??
