I have been doing this same thing in the source code for years, but have recently been toying around with the idea of using a language pack to do this automatically for me. (using the Great Britain language pack from crowdin)I came across the following article where someone has done basically the same thing, I just have not found a hole in my schedule to try it out myself yet in my sandbox.http://i18n.osticket.com/project/osticket-official/discussions/465Hope this helps, let me know if it works for you like it did for the person who posted it.
