Hi,I installed new osTicket v1.9.12 and set it up (settings, new Agents, Groups, etc.). Test mail is send successfully, also all autoresponse mails send ok when some action accure in osTicket environment. I just have problem when user send mail from Outlook with pictures, tables, formatting text etc. I can't see this HTML formating and inline pictures in ticket thread. Did I missed some settings? Thank you for the answer.My Settings:Version of osTicket: v1.9.12Web Server Software: Microsoft-IIS/8.5MySQL Version: 5.7.11PHP Version: 5.6.16email settings: Default Template Set: our custom templates Default Alert Email: Use Default System Email (above) Incoming emails: Email Fetching: Enable Fetch on auto-cron: disable Outgoing emails: Default MTA: None: Use PHP Mail Function Email Address New Ticket Settings/Auto-Response/Disable for this Email Address: unchecked Fetching Email via IMAP or POP/Status/Enable Fetching Email via IMAP or POP/Mail Box Protocol/POP Fetching Email via IMAP or POP/Fetch Frequency/1 minutes Sending Email via SMTP/Status/Enable It the ticket being assigned to a department or team? yesAre you using Ticket Filters? NO

Go to: Admin panel -> Settings -> Ticketsis "Enable HTML Ticket Thread:" checked?

Thank you for the answer @[deleted]Yes it is checked. Sorry I forgot to mention.

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Then I have no idea. We use Outlook 2013 and I haven't noticed this problem.I just sent an email with a table, italic cells, bold cells, and an image and it worked fine for me.Which of the three send formats are you using with outlook?(If I remember correctly your choices are: plain text, rich text, html)File -> Options -> Mail

In Outlook we also use HTML format.But we don't get any images, tables, italic cells, bold cells... :(What can I still check? If we cam't use this feaure we will have to go back to our old version 1.65 :(Please help. Any idea is appreciated.Thank you.

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We use HTML also.What is 1.65?  There was never a version like that.

Sorry I mean v1.6 ST. Currently we still use it. But we want to switch to latest version. I wonder how to get images and tables from Outlook to ticket thread.Mybe could be problem in fetching emails from Outlook? Maybe I missed some settings for that? I just set "c:\php\bin\php.exe -f c:\website\osticket\api\cron.php" in "Scheduled Tasks". Instead of \website\ i put real path to cron.php file.  

Sorry I can't think of anything that would cause this.

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