Check ticket of the company

Olgert

Hello!Is there any solution for users on client portal to see all tickets of the company that he is part of?Osticket 1.9.12

ntozier

Yes.Go to Agent panel -> Users -> Organizations.Setup Organizations, add users to the Org.go into the organizations settings and set automated collaboration.

Olgert

Ok it works.Thank you very much

ntozier

Very welcome. :)

Olgert

Hello again :)We are using this features but what my company needs now is that on this group to have a manager of client user so only this user to see all ticket on this group not all users to see all tickets.

ntozier

An Agent manager or a User manager?Agent is Account Manager at:Agent panel -> Users -> Organizations -> your Org -> your Org -> Settings.User would be Primary Contacts at the same location

Olgert

I checked it. Works like a charm.Thank you very much :)

ntozier

Very welcome. :)

Olgert

Hello!Now when i replay to a ticket that is on a group with 10 client user. The load goes to 10 sec or more. Is there a way to avoid this time for load to reduce it i mean

mfelber

Maybe you deactivate the email verification to see if it has an impact on this issue:->Admin Panel->Settings->E-Mail->uncheck "Verify email address domain"

Olgert

i unchecked it and now the load time is lower.Thank you very much :)

Olgert

For 2 or 3 hours load time goes ok but now is the same again goes to 5 min the load time when post a ticket.

mfelber

Really 5 minutes?If the slow responding occurs even when the email verification is disabled then I think there must be another reason in your environment that is responsible for this. By the way: if the email verification slows down your osticket the system has problems to make the dns check for the mail domain of the address.You should tell more about your environment and the situation when it occurs.I don't really understand what "replay to a ticket that is on a group with 10 client user" means.

Olgert

Yes or more than 5 min. I dont understant because when i uncheck verify emails domain works ok for 3 hours the load goes to 4 sec and after goes again to 5 min and more. When create a company and you put 10 client on that conpany you can check add collaboration and all that 10 users can see ticket of each other

Olgert

HelloI was making some test today and what realized was problem of email that send the notification. So what i realized is that this email has a limit on smtp to send emails from a third part application. So for this reason the load time came from the email server. On this point i don't think that is an issue of osticket but from the provider of email address.Anyway Thank you very much for your help :)