Template on Different Language

Olgert

Hello!I have about 4 month that my company is using osticket. They like it a lot. But what they ask to me is to send email notification for ticket progress to client on different language depends on client country. Is there any way to do this. And if yes which file can i editOsticket 1.9.12Thanks

ntozier

Not with that version. I believe that you can with 1.10 when it gets released though.

Olgert

Ok i can upgrade to 1.10 and how can i do this on that version?

ntozier

1.10 has not been released yet.You would install the language packs, and customize the template responses.

Olgert

Yes i understand this also on my version i have installed language packs and i can generate template in the language that i have install but how system can know the language that is selected by user and to send the template on language that client has selected

ntozier

user accounts have language preferences.web browsers have language set.emails have language sets.