Change Help Topic to Nature of Resquest

sstirling

How can I change the label help topic to Nature of Request?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.You cannot change this via the UI.

sstirling

osTicket Version v1.9.12 (19292ad) — Up to date

Web Server Software Apache/2.2.17 (Win32) PHP/5.3.5

MySQL Version 5.5.8

PHP Version 5.3.5

PHP Extensions

gdlib Used for image manipulation and PDF printing

imap Used for email fetching

xml XML API

xml-dom Used for HTML email processing

json Improves performance creating and processing JSON

mbstring Highly recommended for non western european language content

phar Highly recommended for plugins and language packs

fileinfo Used to detect file types for uploads

PHP Settings

cgi.fix_pathinfo "1" is recommended if AJAX is not working

date.timezone UTC

ntozier

I removed all the crappy formatting you copied and pasted into your reply.The answer is still: "You cannot change this via the UI."

zuber

@ntozier: If not possible to change via UI. What are the steps to modify the source code ? I mean which file and where ?

ntozier

You would probably have to extract the language pack and locate the string and change it.I don't really know as this is not something that I have ever tried to do.

Grizly

Probably this bit: https://github.com/osTicket/osTicket/blob/1.9.x/include/client/open.inc.php#L37