Good day, it is nice to be in touch with this community, and congratulations for the wonderful product,We want to use osTicket as a control point for administrative and operative tasks. So we want to use a workflow approach re-assigning a ticket to a person/department everytime a status change. For instance, when pass from Open to Authorized assign to Authorizer group, when pass from Authorized to In progress re-assign to Operators. The problem is that ticket filters do not seem to react on agent responses events, or ticket modifications through agent panel. Is there any miss-concept from my part here?, I even test very dump rules like "email different from 'SURENOMATCH'" but nothing happens, it only works when the ticket is created. I did not find a way to debug filters either.Any help would be highly appreciated,OsTicket:Version: 1.9.8.1 (Also tried 1.10-RC.2)Match any rulesTarget channel: Web formsRules: User/Email Not Equal "DSOJDO"Filter actions: Department = Administration and finances Assign-to = Fernando CabreraBest regards,Gustavo GarcíaTechnical ManagerRedCLARA
