Email address field in Contact Form change to not required

jamiepoindexter

I'm using osTicket to track issues on land properties. Some of the residents do not have email addresses. I need to create Users for everyone in osTicket without the email field being required for those few users without computers. Agents can still open tickets for them. Is there a way to remove the required designation?

ntozier

This does not appear to be a Suggestion or a Feedback. Moving thread to Mods and Customizations.There is no way to remove requiring an email address in the ui.You can achieve it by altering the source. But I do not know how to do so, nor would I recommend it. Others have posted about this.

jamiepoindexter

Thanks. It make sense to require it if I was an IT support desk. But I'm not. So requiring an email address is not desired. For those few people, I will setup alias email addresses within my domain to satisfy the requirement. Agents will still have to open tickets when the customer calls by phone.