Hi.. need to setup fetching email,already follow this instructionhttp://www.forum.osticket.com/d/discussion//documentation-on-email-settings#latestalready add entry in /etc/crontab*/2 * * * * /usr/bin/php -q /var/www/html/support/api/cron.phpphp location i get from command which phpwhen i check cron command result from system log dashboard, the result seem correctAuto CronMail Fetcher cron call Log Date; Thu,31 mar 2016 2 Ip Address 10.20.0.63seem no error, but no email is converted into ticketdid i missed something ?note: forum admin removed bad formatting from post (ntozier)