Hi all,I have question about Ticket Assigment Agent, Can i modify variable on the body email format ? (modify %{comments} to %{message})Thanks..
I am not sure what you are asking, or what your intent is. You can of course change any variables in the template to whatever you want. That being said not all variables are available for all templates.
but when I changed %{comments} to %{message} on body Ticket Assigment Alert Template, nothing happen..What i should do ?The output is just : %{message} on my body email.
Ticket assignments do not have incoming messages.Perhaps you meant to use %{ticket.thread.original}?
@[deleted]Thank for your info.. Very Helpful :)
Very welcome.Should I mark this thread as resolved and close it?
Yes, you can do it..Thanks.
