Proper way to customize ticket window

oden08 · Mar 16, 2016

So I understand that custom forms are the way to add fields that previously weren't available to a ticket but what is the proper way to customize the new ticket dialog and then the dialog where a technician accesses the ticket?Specifically I want to set up a "help topic" that doesn't even have the issues detail field or canned response field in the "Open a New Ticket" dialog under "Ticket Details".Also, when the technician accesses the ticket I would like the response section to be a custom date field.Is this possible?

ntozier · Mar 16, 2016

Thats not a feature of osTicket, so you would have to edit the source. As a side note Ticket Details is a required field, so removing the display of it with out putting something in the field would break things.