mail fetch error when logged off

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this is the error title:osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!but this message is shown only if I not logged in.here the details:osTicket-Version v1.9.12 (19292ad)Server-Software ApacheMySQL-Version 5.6.28PHP-Version 5.6.17-0+deb8u1cronjob is enabled on hoster: nobody php /way-to-osdir/api/cron.phpso are there any ideas why this message cames?if i logged in, all works fine with imap ssl 993 sending an receiving. email fetching is enabled and also auto-cron.thanks for any suggestions.

ntozier

Yup. Using a cronjob to fire cron.php utilizes PHP's CLI... CLI often has a separate php.ini. And that would mean that the extension is not enabled in that. You just have to locate that php.ini and enable it.You can confirm this is the case by going to the command line and typing:php -r "phpinfo();"or this might work:php -i | grep imap

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Hey ntozier,thank you for your fast answer! I`ve tried it like your comment but it seems like a problem :-(Are these the information you informed me?Configuration File (php.ini) Path /etc/php5/fpmLoaded Configuration File /etc/php5/fpm/php.iniScan this dir for additional .ini files /etc/php5/fpm/conf.d the first commen php -r "phpinfo();" gives back a lot of information, so I not sure which one is necessary...the second php -i | grep imap gives back only this:Protocols => dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtmp, rtsp, scp, sftp, smtp, smtps, telnet, tftpor is this the right info?:PATH => /usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/gamesOr is this a point?Additional .ini files parsed:/etc/php5/fpm/conf.d/05-ioncube.ini,

/etc/php5/fpm/conf.d/05-opcache.ini,

/etc/php5/fpm/conf.d/10-mysqlnd.ini,

/etc/php5/fpm/conf.d/10-pdo.ini,

/etc/php5/fpm/conf.d/15-zendguard.ini,

/etc/php5/fpm/conf.d/20-apcu.ini,

/etc/php5/fpm/conf.d/20-curl.ini,

/etc/php5/fpm/conf.d/20-gd.ini,

/etc/php5/fpm/conf.d/20-imagick.ini,

/etc/php5/fpm/conf.d/20-imap.ini,

/etc/php5/fpm/conf.d/20-intl.ini,

/etc/php5/fpm/conf.d/20-json.ini,

/etc/php5/fpm/conf.d/20-mcrypt.ini,

/etc/php5/fpm/conf.d/20-memcache.ini,

/etc/php5/fpm/conf.d/20-mysql.ini,

/etc/php5/fpm/conf.d/20-mysqli.ini,

/etc/php5/fpm/conf.d/20-pdo_mysql.ini,

/etc/php5/fpm/conf.d/20-pdo_pgsql.ini,

/etc/php5/fpm/conf.d/20-pdo_sqlite.ini,

/etc/php5/fpm/conf.d/20-pgsql.ini,

/etc/php5/fpm/conf.d/20-readline.ini,

/etc/php5/fpm/conf.d/20-redis.ini,

/etc/php5/fpm/conf.d/20-sqlite3.ini,

/etc/php5/fpm/conf.d/20-suhosin.ini,

/etc/php5/fpm/conf.d/20-xmlrpc.ini,

/etc/php5/fpm/conf.d/20-xsl.ini

But I 'm really grateful that you wanted to help me!

ntozier

Try changing this:nobody php /way-to-osdir/api/cron.phpTo:nobody php -c /etc/php5/fpm/php.ini /way-to-osdir/api/cron.php

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Thank ntozier,but id doesnt work again. The same error resumed. I 'm really grateful that you wanted to help me!

ntozier

What user does your webserver run as? nobody should be the webserver user.

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Thats a good question. The hosting is a service from easyname.com and on this services there is an short install routine for osTicket. is there a command to check?

ntozier

You should call your webhost and ask them.

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hello ntozier,so I have asked te webhoster and he told me the correct answer./usr/bin/php /data/web/anypart/html/apps/osticket-4/api/cron.php so I`ve tried it again with a copmletely new installation but the same error : "osTicket requires PHP IMAP extension enabled for

IMAP/POP3 email fetch to work!"I don`t know what I can do. Another ideas?

ntozier

PHP still thinks that IMAP extension is not enabled.I'd take a look at /etc/php5/fpm/conf.d/20-imap.ini and make sure that its enabled.

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hello together, its just a good start in the day!!! jihaaaI`ve got the solution. I follow the way from this post:http://osticket.com.de/forum/thread/472-email-werden-mit-dem-cronjob-nicht-abgeholt/an make a cronjob from external with an api key. So this was the way to my solution. Then, I tried it whitin the cronjob from my webhoster and thats it.directly to call the cron.php doesn`t work but with the rcron.php and the api key now it works.specially thanks to you ntozier for your your long support!

ntozier

I can't read that page since I do not have an account, and since I can't read German.osticket.com.de is not us. You may want to copy and paste the fix into this thread for other people.

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ok, so i tried the short solution.in the download folder there is a subfolder called "sripts"in "scripts" there is a file named "rcron.php"1.) make a API key in os ticket with the ip where your osTicket is hosted2.) change only the row 24 and 25 in rcron.php but don`t change "/api/tasks/cron" in row 24 3.) in row 24 only change the url before "/api/tasks/cron" to your right url4.) in row 25 copy your API key from point 1.)5.) copy the rcron.php with another name (for example xyz.php -> thats only for security) to the api folder on your hostet osticket6.) call this new one "xyz.php" with a cronjoband thats helped me.sorry for my bad english...