Email Logs for smtp and pop in osticket

jobymathai

I am using osticket version 1.9.12(stable). I would like to know whether there is any provision to see the logs of emails send from ticketing system or about fetched emails?. Also I would like to know how osticket works, when smtp and pop is configured in the ticketing system? How it is managing the queue?

ntozier

Q: I would like to know whether there is any

provision to see the logs of emails send from ticketing system or about

fetched emails?A: Yes. All mail servers log this.Q: Also I would like to know how osticket works, when smtp and pop is configured in the ticketing system?A: ummm. SMTP is for sending. It connects to the SMTP server and sends the email.POP is for receiving. It connects to the POP server and collects the mail.Q: How it is managing the queue?A: There is no queue. Mail servers have queues.

jobymathai

I know email servers are having the mail logs. My question is whether osticket is maintaining any log entries for email attempts being made while doing POP or SMTP? Suppose when mail server is not accepting any connections momentarily, then do we have a provision to see that in osticket server logs( backend logs). Hope my question is clear to you ;-)

ntozier

Admin panel -> Dashboard -> System Logs

jobymathai

That also I know. I was asking whether it can seen in the backend like /var/log/blabla.....

ntozier

No. You would log into your server to view /var/log files. the webserver user does not / should not have access to them.

jobymathai

Yes, I have root access to the webserver. That's why I am asking the location of the backend log file to see the email activitiy of osticket.

ntozier

Please re-read my previous answers.