Unable to create new ticket in Ticket API for new users

andersb

HiI have read a lot about this issue and it seems that you can not create a ticket via the API unless the email exists.When doing a post with the mandatory fields (name, email, subject, message) I get the response Unable to create new ticket: validation errors:user: Incomplete client informationIf the email is already in a ticket, then there is no problem.I'm not very good with php but I did find something interesting in class.ticket.phpline 2628 // Reject emails if not from registered clients (if // configured)what does the "if configured" mean? I've searched through all settings but could not find if this was a setting or not.I would suspect that the expected behavior with creating a ticket via the api would be similar if not identical to creating tickets via email.Regards Anders

ntozier

Admin panel -> settings -> Emails -> Accept All Emails:

andersb

That setting doesn't seem to effect tickets created via the api.

ntozier

Correct.You said: "I'm not very good with php but I did find something interesting in class.ticket.php line 2628 // Reject emails if not from registered clients (if // configured)what does the "if configured" mean? I've searched through all settings but could not find if this was a setting or not."The line refers to the setting at: "Admin panel -> settings -> Emails -> Accept All Emails:"

andersb

Like I said, that setting doesn't effect tickets created via the api.Can't really see why but then again, I'm not good with php.

ntozier

Correct. I am agreeing with you.You specifically asked "what does the "if configured" mean?".I answered your question.

andersb

Sorry, my bad :)How would I go about to get the desired functionality (creating tickets from api from unknown email adresses) implemented into osTicket?

ntozier

Q: How would I go about to get the desired

functionality (creating tickets from api from unknown email adresses)

implemented into osTicket?A: That functionality already exists.You might want to check your required fields

andersb

According to the documentation at https://github.com/osTicket/osTicket/blob/develop/setup/doc/api/tickets.mdthe only mandatory fields are email, name, subject and message.Sending either json or xml format with these four fields will result in a ticket being created if the user exists but and error if the user doesn't exist.Forgot to mention that I'm currently using osTicket 1.9.12.

ntozier

According to the documentation you are correct. But that does not mean that YOU didn't make another field mandatory in the Admin panel -> Manage -> Forms. So... you might want to check your required fields.I cannot replicate the issue that you are reporting on my two live 1.9.7 installations and my two test installations of 1.10rc2. I do not run 1.9.12 and cannot test on that version though. It is possible that it got broke and fixed after 1.9.7 and before 1.10rc1, but I do not see anything in the release notes that indicate such.

andersb

Eureka!!The solution lay in mandatory fields as you said.I can't say with 100% certainty that my forms haven't been modified after installation but the under Forms -> Contant information > the field company was set as mandatory.Setting this to optional made everything work!Many thanks ntozier for pointing me in the right direction!

ntozier

Very welcome. :)