default email address - client side

Tamer

i need a default value for email on client side while creating new ticket or requesting status of existing ticket. Can anyone give me a hint please?

Chefkeks

That does not make sense to me?!On client side having just 1 email address / a default address means that you have only 1 customer which shall be logged in automatically I assume. Otherwise a default email address on client side does absolutely make no sense to me since in osTicket you or the users itself (based on your settings) can register (for) an account.

ntozier

email = user.default email would mean that you only have one customer. ever.

Tamer

Oh hey, thank you for your answers. Im sorry that i didnt explain my question correctly. I tried to keep my question as short as possible.This should only be workaround for the possibility of real anonymous login. The profit of this would be that a default value <input value="anonymous@somewhere.com"> is overwriteable. Better would be a solution with JavaScript, but i cant address this form Field without a permanent unique ID (getElementById). (if someone leaves email blank or with check button for anonymous login. As far as i see from the generated HTML Source the id an the name of the email input field changes with every session. Maybe the solution would be to implement a peace of code like if(!isset $this->email) {$this->email ="anonymous@somewhere.com") inside of function getDynamicFields() from class.dynamic_forms.php?On client side the unique-identifier would be only the %{ticket.number} or the %{ticket.client_link} from the "Thank You" Page

Tamer

The main purpose of this all is to create a non profit helpdesk-pool which enables users to post tickets really anonymous and as easy as possible - without force of giving an own email-address. The default email adress is already assigned to an activated account but will be overwriteable. On the HTML Form therefore only the parameter value from the standard input field is needed to realize this. Maybe there is a better way to realize this?Despite this request osTicket gives me everything else whats needed and is by far the closest solution for all the other requirements to realize the helping pool. I have already spend a lot of time to realize that my first bet (osTicket) is the best :-)Thanks for your help

Chefkeks

You could use the IP-auth plugin by a 3rd party developer which basically authenticates users based on IP-addresses, so as long as the machine would have the same IP it'd work ;)https://github.com/webermax/core-pluginshttps://github.com/webermax/core-plugins/tree/develop/auth-ip

Tamer

hi chefkeks, im sorry but it seems that im too stupid ;-) I've installed and activated this plugin, but i dont know how to use it and i also cant find any documentation...

Tamer

at least i've solved it with JavaScript :-) Thanks to all. If anybody needs it - feel free to ask for it!Thank you all for helping! This thread can be closed now

dcwilson

@[deleted] Cn you send me the information on how you achieved to get users to submit a ticket anonymously

sjit

@[deleted] Wondering if you could post what you did to solve this. I too would like a default email address.Thanks