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Hi, when i view an opened ticket and try to change status, i can only choose Open or Closed, but in ticket list i've customized with other new voice. is it normal? I mean, can i select other statuses?
Ticket Status: only open and close
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Version of osTicket?Your list settings for ticket statuses?Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
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I'm sorry for few details.My Osticket is version is v1.9.12 (19292ad)OS Ubuntu 14.04.3 LTSWeb Server Software
Apache/2.4.7 (Ubuntu)
MySQL Version
5.5.47
PHP Version
5.5.9-1ubuntu4.14The list is in attach.As described before, my problem is to apply different ticket status when I reply to a client. But in drop down I can only see Open and Closed, while in Manage --> Lists --> Ticket Statuses i've 6 different statuses
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To the right of the Properties button are some columns. I presume that they are not disabled?What are your group settings?
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I attach some details. In status list i cannot change checkbox with delete or disable
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I don't see anything obvious. This works on my 1.9.7 and 1.10 installs (multiple).Maybe switch to the english language pack and see if the problem persists?