Quota based system

alx

We have two types of support. First is hour based. Customer buys a hour of support so we need to deduct the minutes spent on the ticket from this hour.Also we have period based e.g. one month support or one year of support.We need to know when a new ticket is created if the period has ended and inform the client about it.Can osticket support something like that?

HirenBudhrani

You would have to modify the code and database yourself to support something like that.Users would need to be granted/denied access based on if they have time left.The hard part would be calculating how much time is spent on the ticket by the agents and subtracting that from the users time left. You can add a play/pause button on the ticket-open page or find the difference for when the agent opens the ticket and when he closes the ticket (or goes to another page)

alx

Well I have found the time tracking module in the forums and it works pretty good. What I want to know if there is already a module like this to enable this feature.