Create a custome status in hidden mode

amitsolanki22

Hi All, How to create a custom status which will be only visible to agents only not to customers. I know to create a custom status from "Custom list Ticket Status" List but how to make this private to only agents / admins. example i have created a new custom status (Invoiced ) with status linked to closed but when i will change status from closed to invoiced ..customer / end user will see only closed status not invoiced. Thanks

ntozier

I do not believe that this is a feature of osTicket at this time. You would have to edit the source to do this.Although really why would you use a custom status like that? Why not just add an internal only list that your staff can edit?

amitsolanki22

Thanks @[deleted] i will look on this option.