Adding Extra Ticket Buttons

geraldt

Hi Guys, Is there a way to add custom ticket buttons next to the already existing (Open, My Tickets, Overdue, Closed, New Ticket) ? II've added a couple more Statuses such as Awaiting Reply, In Progress and would like to filter these like we currectly do with Overdue and Open on the main Agent Tickets section. Also, would be nice if Open just had tickets that were open instead of the ones I've changed to say Awaiting Reply and In Progress.

AnnieW

Hi Geraldt,

I don't find any configuration regarding the buttons you mentioned. But I think code level changes should be possible.

What you mention are likely something what SQL can straightly do.

geraldt

Hey Annie, Thanks for the reply. Yeah I'm just finding it a little confusing to have all non-closed tickets in the Open queue even though their status has been changed to a custom one. Wonder if this could be something they can add to their next revision.

ntozier

If you want your tickets to not be in the open queue... then make your custom statuses a subtype of closed... not a subtype of open.