can not open files in tickets

PatrickS

Hello guys, I have installed osTicket 1.9.12 on a server inside our company network. Tickets are sent from an Exchange 2007. osTicket is installed on a xampp apache environment. I have installed a german language pack and since I thought it might fix my problem also the file attachment plugin. Everything works except I can not open any attached files in the tickets. It shows the files with the correct size, but they are all broken. I compared the broken files with local files that are still unaltered and it seems like osTicket adds a Byte Order Mark (BOM) to the files (EF BB BF - which stands for UTF-8 - I think) When I manually remove this "prefix" with a Hex-Editor, the files can be opened.It is the same problem with and without the file attachment system. What is strange is, the files stored in the folder (named like QYXdS3wWLWrUJ6tKzCpCXa_-_6P7oXxE) are still fine. At what point are the files altered? I don't know enough about the flow of the data to fit it. Any help is greatly appreciated.ThanksCheers, Patrick

system Info.JPG

Chefkeks

To be honest I haven't used the file system plugin - we store all attachments in database.Beside that, from my experience I wouldn't recommend xampp since a lot of users have experienced issues when running osTicket with xampp. So my suggestion is to either use a linux (apache) webserver or windows IIS web server.Regarding the actual issue I have no idea what could be wrong and where osTicket is adding that BOM.Even though I doubt it, maybe @[deleted] has more in-depth info here / can assist too.Cheers,Michael

ntozier

I'm at the point where I really do not want to even try to support xampp.... that being said that's my first suspect.I would try importing the files into DB at command line. Then re-exporting them.Unless they have changed the command it is something like: php setup/cli/manage.php file migrate --backend F --to Dand then php setup/cli/manage.php file migrate --backend D --to F